Shipping & Returns
Shipping
We currently ship within the contiguous United States.
Orders are typically processed within 1–2 business days. Once your order ships, you'll receive a confirmation email with tracking information.
We offer free shipping on all orders.
Shipping times vary depending on your location.
Returns
We accept returns within 30 days of delivery.
Return shipping is complimentary for products that have not been used or scratched. Products showing signs of use, including scratching or wear to the upholstered panels, may still be returned within 30 days, but return shipping costs are the customer’s responsibility.
Damaged, Defective, or Incorrect Orders
Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact us within 3 days of delivery with your order number and photos of the product and packaging.
Once confirmed, Royal Feline will cover any costs associated with the replacement or return.
Starting a Return
To begin a return, contact us at support@royalfelineco.com with your order number and reason for the return. Once your return is approved, we’ll provide return instructions and, when applicable, a prepaid return shipping label.
Refunds
Once your return is received and inspected, we’ll notify you when your refund has been approved. Approved refunds will be issued to the original payment method.